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Administrator
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Discussion Starter · #1 ·
We are excited to announce that we are live on our new forum platform!

It’s been a long time coming. Let’s face it. Sometimes older forum technology lags behind other parts of the internet. Although seeing the same format for a long time is comforting, the member experience shouldn’t include dealing with outdated, unsafe, slow software.

The transition to a new platform will never be 100% smooth but the days of dealing with out of date forum software are over. We have teams dedicated to building a world-class community for you. The development has been steady with regular software releases since May 2019. Asking members for feedback and coming up with ideas for improvement is what we want.

Speed and Reliability Are Key
No one should have to wait for information. This site has been built to be much faster and more reliable, period.

New Homepage Experience
Our algorithm will serve a personal customized feed based on your prior engagement with content on the site. If you’ve liked and or commented, or are following certain topics that are of interest to you, similar content will appear at the top of the homepage.

Search
We have introduced new search algorithms, powered by an industry-leading AI platform, to help you find information faster. We plan to roll out new features to continue improving search, and to power many additional areas of the forum.

Due to the volume of content, our search platform may take some time to complete indexing over the first few days after migrating. During this process, you may see a limited number of posts until indexing has been completed. We appreciate your patience.

Finding Your Way Around
We have made the design clean and simple to use. Near the upper right-hand corner of the community, you will see navigation icons.

The first icon is for what’s new on the site.

Clicking on it, by default, will take you to new unread posts. On that page, you can click on additional tabs as well, such as Popular, if you prefer to view active topics.

Clicking the list icon next to “NEW” will bring you to the full forum listing.

Clicking your avatar will give you a drop-down menu for all things related to your account.

You can also navigate more by clicking the 3 vertical dots.

Dark Mode
We have introduced Dark Mode. One of our favorite features allows you to access the site with a power-saving, and easier on the eyes dark mode. You can access it in the drop-down menu under the 3 vertical dots.

Save Bookmarks
Now you can save your favorite discussion threads and posts! Bookmarks are a handy way to remember and easily find great content or stuff you want to read later.

We also wanted to make it easier for new users to understand the lingo of forums. We have cleaned up various language to more commonly recognized phrases including:
  • Following - Thread subscriptions, and Watched are now known as Following
  • Conversations - Private Messages or PMs are now conversations and can be accessed from the user avatar drop-down in the main navigation
  • Showcase - Showcase is designed for users to "showcase" items/projects through the use of uploaded images, text descriptions and custom content categories. It’s a way to visually and textually provide detailed information on the content you wish to share. The showcase would be similar to a catalog, whereas the gallery would be like a photo album. It can be accessed from the drop-down menu with the 3 dots.
Take a tour and look around! Check out the Help section for some quick FAQs about the new platform.

Please keep all feedback, questions, concerns, requests for help, etc. regarding the new platform right here in this Feedback thread. This will help us make sure not to miss a request for help and also let us pass along your thoughts to our Product team. The Admins and I will be here to help along the way taking note of your comments.

- Community Management Team
 

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Administrator
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Discussion Starter · #2 ·
I will be here during your transition to the new platform, to help with any questions, help with navigation or how to do things, and to listen to your feedback so please don't hesitate to holler at me. I want to help. You can also check out our FAQs.

I do want to take a moment to introduce myself. My name is Cricket. When I was born, my father told his friends I was the ugliest baby he had ever seen, and that I sounded just like a cricket (I was born with the hiccups.) so yes, I have been Cricket for 59 years now. I live just outside of San Antonio, Texas. I spend most of my free time out in nature and exploring the back roads. During late autumn when it starts to finally cool down, I disappear from the world for a bit for camping trips and hiking.

Please don't be afraid to explore and test out things to see how they work on the site. :)

Although you can certainly use the "insert image" icon to upload an image to your post, you can also just drag and drop it to the text editor or even copy/paste it into there!

You can easily share videos just by adding the URL directly into the text editor!


Gif links from sites like giphy.com will display automatically just by adding the gif URL directly in the text editor. Try it!


I am a huge fan of the dark mode for the community. What is your favorite feature?

The new forum software is still a work in progress.

We will be seeing regular updates which are largely fueled by community feedback. While that doesn't mean we can action every request, it does mean we will be actively listening to the feedback and sharing it with the developers. We do ask that you keep any questions, thoughts or feedback about the new forum software here in the Community Feedback thread to help us keep all the information together so we don't miss anything.

There is still some work going on behind the scene so you may notice some changes as we work.
  • It can take 24-48 hours for the site to finish indexing so it may take a bit for search results to return proper results, including showing all your threads/posts under your profile.
  • We will continue to clean up the order of the sections on the full forum listings page so you might see some stuff move around.
  • We are reviewing permissions and special permission sections so let us know if you notice any issues so we can look into them.
I have worked with our community support team for 6 years. I have worked with forums for closer to two decades. I won't always know the answers to your questions, but I can find someone who does, as needed. ;)

- Cricket
 

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Newbie Trainer
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2,040 Posts
Well, let’s see eh?
 

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Maximus Covidius
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859 Posts
Pictures are gone from posts. No new posts for 20 hours since last night? "Like" feature has been downgraded. Alerts feature downgraded - can't see the content with one click anymore. Bunch of years old supposedly unread messages suddenly appeared.
 

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Premium Member
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6,512 Posts
Sorry but this update seems a step backwards, for a start the pages look very cluttered...

Like system is well basic - like is only option, no laugh, sad, thanks etc
Likes counter (reaction score) missing from avatar info so they mean nothing now.

Delete option gone from posts and threads.

Quotes system is weird, if you don't remember to 'insert' it, the quote stays with you :rolleyes:
 

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Administrator
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Discussion Starter · #7 ·
Pictures are gone from posts.

Can you give me a link to a thread/posts with missing images so that I can take a look?

No new posts for 20 hours since last night?

The site was in read-only mode last night so there would not have been new posts during that time.

Like" feature has been downgraded.

We are expecting an update to the reactions very soon to include more options.

Alerts feature downgraded - can't see the content with one click anymore.
Alerts/Notifications

A red dot on your avatar near the upper right-hand corner of the site indicates that you have alerts or new conversations (private messages). When you click on your avatar you will see a number next to Alerts and/or Conversations indicating how many new ones you have. Click on each to view them.

You can adjust your settings for alerts by selecting Account Settings and then Preferences from the left side navigation on the new page.

Scroll down to “Receive a notification when someone…” and set your preferences.

For email alerts, scroll down to Content options and adjust your settings.

Make sure to click Save at the bottom if you make any changes.

- Cricket
 

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Administrator
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Discussion Starter · #8 ·
Quotes system is weird, if you don't remember to 'insert' it, the quote stays with you :rolleyes:
How To Quote

When you see a post that you want to quote, click the reply button on that post. It will automatically add the quoted content to the content area where you can add your reply/comments following the code.

How To Multi-Quote

Step 1
: Click the multi-quote icon at the bottom of each post that you want to quote.

Step 2: Scroll down to the text editor where you are going to write your post. Click "Insert Quotes".

Step 3: A small window will pop up for you to verify (or delete) quoted content that will be added to your post. Click "Quote messages".

Final Step: The quoted content will automatically be added to the text editor.

Add your comments and click to post your reply.

Added Notes: You can multi-quote from more than one discussion thread in the forum. You can also simply highlight the part of the text you want to quote. A small popup will allow you to choose the multi-quote option using just the selected content.


- Cricket
 

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Administrator
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150 Posts
Discussion Starter · #9 ·
How To Mark Forums Read

If you want to mark a specific forum as read, navigate to that forum. At the top you will see a button to “Mark All Read.

If you want to mark all threads in the community as read, click on NEW near the upper right-hand corners of the site.

Click on Mark All Read.

You will then see a popup confirming that this is what you want to do. Click “Mark All Read”.

- Cricket

 

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Premium Member
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6,512 Posts
How To Quote

When you see a post that you want to quote, click the reply button on that post. It will automatically add the quoted content to the content area where you can add your reply/comments following the code.

- Cricket
Yes worked that out thanks.

What is happening with Membership levels - everyone seems to be a Premium Member now and we've lost Bronze, Gold, Platinum membership levels?

Because I had 'strengthening' as my own avatar wording, I can't edit or delete that and show Premium - no options in Profile?
 

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Administrator
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Discussion Starter · #11 ·
Yes worked that out thanks.

What is happening with Membership levels - everyone seems to be a Premium Member now and we've lost Bronze, Gold, Platinum membership levels?

Because I had 'strengthening' as my own avatar wording, I can't edit or delete that and show Premium - no options in Profile?
There is just one level for premium membership now.

Those who had custom titles already were grandfathered over. I fixed yours.

- Cricket
 

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Administrator
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Discussion Starter · #12 ·
There is a spot in your Account Settings that allow you to add more information to display under your avatar within posts.
210030

Make sure to click Save at the bottom when you are done.

- Cricket
 

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Premium Member
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6,512 Posts
There is just one level for premium membership now.

Those who had custom titles already were grandfathered over. I fixed yours.

- Cricket
Another downgrade...

Would give you a thanks via the like system for fixing that but it's gone :LOL:
 

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Premium Member
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6,512 Posts
When I hoover over my avatar the post count and reaction count is wrong... differs from actual figure.

What are Trophies, just been awarded 9 of them?

What are Points, I apparently have 113 - what does this mean?
(never had any warning points so can't be that)
 

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Administrator
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150 Posts
Discussion Starter · #15 ·
When I hoover over my avatar the post count and reaction count is wrong... differs from actual figure.
I am checking to see if this is still indexing. The reaction points are related to the number of likes.

What are Trophies, just been awarded 9 of them?
You can find more information here. (The developers are working on improving this feature.)

What are Points, I apparently have 113 - what does this mean?
(never had any warning points so can't be that)
It means you have the highest number of trophies.

- Cricket
 

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Premium Member
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6,512 Posts
I am checking to see if this is still indexing. The reaction points are related to the number of likes.
- Cricket
On main screen it shows I have 6,502 posts but when you hoover on my avatar it says I have 6,486.
I had approximately 3,970 likes before update and now it shows 3,909 - had some likes today and they have not added to my total?
Same error appears in my profile.
Cheers.
 

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Administrator
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150 Posts
Discussion Starter · #17 ·
On main screen it shows I have 6,502 posts but when you hoover on my avatar it says I have 6,486.
I had approximately 3,970 likes before update and now it shows 3,909 - had some likes today and they have not added to my total?
Same error appears in my profile.
Cheers.
I am seeing the same counts hovering or going to your profile page. This was your old post count.
210031

- Cricket
 

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Premium Member
Joined
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6,512 Posts
I am seeing the same counts hovering or going to your profile page. This was your old post count.
View attachment 210031
- Cricket
Yep previously 3974 likes so I wasn't far off... now shows as 3910 (just got a like and it's added it)
Post count is 6503 but showing as 6487 - it's just added +1.

Also had 11 followers, now can't see any (above screen dump only shows 4 followers??).
Have I lost my followers?
 

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Administrator
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Discussion Starter · #20 ·
Also had 11 followers, now can't see any (above screen dump only shows 4 followers??).
Have I lost my followers?
Members may need to start over for who they choose to follow. Once this is done, members you follow and members who follow you will display on the About tab on your profile.

- Cricket
 
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