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  1. Got a new sofa from furniture village end of Dec last year. Have only been using them 2/3 months and the cushions have started to go flat and the sofa looks like it is 3/4 years old already. We took out protection insurance which covers accidental spillages/stains. When i phoned them to complain about these they said that this is general wear and tear and that they don't cover this. Is there anything i can do, they are just trying to fob me off and i have spent nearly 2 grand on these sofa's!