Sign in to follow this  
Followers 0

Any PC virus specialists? Need urgent help :-(

9 posts in this topic

Posted

I have a Sony vaio and am self employed and NEED it for work.

Seems I have a virus (not covered under warranty) and it will only open in safe mode - not even safe mode with networking. I can't open my antivirus or system restore etc.

Anyone got any advice? Am in Edinburgh......

Share this post


Link to post
Share on other sites

Posted

have you got all your files backed up ? if so may be best to just reboot windows on it

Share this post


Link to post
Share on other sites

Posted

try running malwarebytes full scan in safe mode.

Share this post


Link to post
Share on other sites

Posted

try running malwarebytes full scan in safe mode.

This.

If you can't get on a web browser in safe mode download to a USB stick on another PC and run the installer on the laptop. Let it run through, usually takes about 2 hours roughly and should clear a lot of malicious files that may be lurking on there.

Share this post


Link to post
Share on other sites

Posted (edited)

have you tried a system restore in safe mode, i have done this a few times before i installed an anti virus and it has worked for me.

although it does depend on the virus.

**edit: scratch the system restore, i just saw you said you cant do it in your op.

Edited by AK-26

Share this post


Link to post
Share on other sites

Posted

Hello Zara,

I am guessing you cant get networking to work so you cant download Malware Bytes (just thinking)

You can try putting MalwareBytes on a USB and moving it over (note to format, wipe and scan the usb before reusing)

I feel that your best solution if MalwareBytes doesnt work is to create a bootable disk using:

http://support.kaspersky.com/viruses/rescuedisk/main?qid=208282173

Kaspersky Rescue Disk 10 is designed to scan, disinfect and restore infected operating systems. It should be used when it is impossible to boot the operating system.

You will have to use another computer to create this rescue disk, or create a bootable USB.

Burn to a Disk - http://pcsupport.about.com/od/toolsofthetrade/ht/burnisofile.htm

Burn to a USB - http://www.ideologics.co.uk/computer-help/how-to-create-bootable-usb-from-iso-image

Hope this helps, MalwareBytes should crack it no problem though.

http://www.malwarebytes.org/products/malwarebytes_free

Share this post


Link to post
Share on other sites

Posted (edited)

have you tried a system restore in safe mode, i have done this a few times before i installed an anti virus and it has worked for me.

although it does depend on the virus.

I can't open my antivirus or system restore etc.

This is a common problem ,

I've wrote out a long and meaningful diagnostic, just waiting for the moderators to approve it as I'm new and there was a few links etc in there the system will have confused it for spam, so hold tight and nudge the mods, in the meantime

How are your tech skills?

Regards

Luke

Edited by Thisisacoolguy

Share this post


Link to post
Share on other sites

Posted

Can you get safe mode with networking running, what operating system? I can probably help tomorrow if you can. If not some of the other ideas are good but key is do you have your data backed up?

Share this post


Link to post
Share on other sites

Posted

Could someone PM a moderator and point them to this thread, I've wrote how to fix it fully, with all the necessary links, hate to see a problem go unresolved.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
Sign in to follow this  
Followers 0