dave20

Right, i tried to withdraw £300 pounds from my account last week using a machine not of my bank, the machine did not dispense the money but still debited my account.

So i went into my branch the next day and filled out an ATM dispute form and they contact the bank of which the cash machine belongs.

Im not rich and £300 is alot of money at the moment to go without for up to 4 weeks they say.

I just wondered if anyone else has been in this situation and if they did get there money back eventually? Im just worried it may go on for a while until they give it me back.

Also cant i get some sort of compensation?

paulo

contact the banking ombundsman-worth a try

leeston

Hi mate, I have never heard of this happening but can imagin it is common when the ATMs run out of money or are defective.

I cant help you much except to say that in order to pay compensation the bank need to be found negligent. On the basis that the machines are checked consitently throughout the day then it could be argued that they have done what is reasonably necersarry. If it breaks down outside of normal working hours and they are not informed of it until the following day (or in the morning when they open up) then it may be difficult to prove negligence against them.

If it had been defective for over 24 hours then that is a different matter. If the bank isa third party bank and not one who you hold the account with then I doubt they will offer you any ex-gratia or 'we are sorry payment'.

If it was the bank which you hold the account with then you may have grounds for a complaint and they may look exceptionally upon you, it is up to them.

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Gobal terror they say that we are at war................ but I dont have time for that 'cos them bills keep dropping through my door. Suburban Knights, Hard-Fi


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pauly7582

Might see yourself on 'the real hustle' in a few weeks.

'this dozy man has just lost £300 pounds from sexy swindler jess sat inside a fake cashpoint' lol

j kiddin.

sparky

the bad news is that this can take upto 6 weeks but you will get your cash back.

SARGE

exact thing happened to me took 3 weeks to get my money back was proper ****ed off but you will defo get ur money back mate

dave20

Cheers for all your replies, still waiting for my cash but hopefully wont be long now

newkidonthebloc

lol this happened with me a few years ago, but was only a 10er, i went into the bank and told them, they said they could do owt and i needed to go to my bank, i walked by the bank 20mins later and the ATM was 'out of order' lol.

anyhow it was a tenner and i couldnt be ****d chasing it up.

I also had my card Cloned at a atm machine, and lost 500 quid, but i got that back after 2 months, that was a fruad case, so a bit different/

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Nidge

If the money has not been dispensed then it shouldn't be debited from your account, I had the same problem at Morrisons in Mansfield a few weeks ago, I wanted £20 I did the deed and waited for my money, nothing appeared, tried again nothing appeared. I went to the bank in Mansfield and told them what had gone off, the had a look and said oh yeah the money has not gone out they asked me how many times I tried? Twice I said, they said ok no problem it will show up on your statement as a withdrawal but underneath it will show £40 credit, when my statement came through all was in order. The woman in the bank said it's when the machine runs out of money or when the flap drops in the casset which holds the money.