Kel

As the title says, i have somehow manged to get a virus on my laptop which has totally fecked it. The problem is something called Virus Burst i have used spybot and avanti both programmes have picked up the problem but failed to remove it.

Last night when trying to shutdown the computer a message appeared stating that updates were being downloaded and not to turn off the power supply, since this has happened my computer will not open anything it will load up and bring up the desktop but when you click on an icon nothing happens and the computer just crashes on desktop and wont let you shut down.

If anyone can suggest anything i can download and run in safe mode to get rid of it i would be most grateful as ive only had the bloody thing for a week.

Thanks

ah24

Hey kel...

Im not great with comps and i got a loada crap on my computer a few months ago and thought it was pretty much dead lol..

Posted on this website: http://http://www.cybertechhelp.com/

They are scary clever lol and had my computer back to how she was within a few hours lol.

Magic Torch

Kel if you've only had the ting a week, i'd use the recovery disks and rebuild the thing....it could take ages fixing the virus etc....any files you have on it are they backed up on an old machine?

Kel

Thanks for the help, if i restore the computer what would i need to do? is it just a case of putting the disk in or would i need to open any applications as it isnt opening anything. There are no documents etc saved on it yet so i wont loose anything.

Magic Torch

Which PC is it mate? Some have recovery partions, others use disks. But simply if its disks, put the disk in, reboot and it will reload from the disk a fresh install. It sould put it back to how you bought it. Make sure going forward you have an external Hard drive (the buffalo ones are good as they have an auto managment program that does it for you) that will back up your documents. That way if you ever have a proble you can just reload the programs.

Kel

Its a sony viao laptop mate it came with one disk and tbh i havent even looked at it so i guess its the recovery disk, im afriad youve lost me with the external hardrive bit mate, lol so all i have to do is put the recovery disk in and it will do the rest right? Will this also remove the virus and spyware that is on it?. Thanks for the help i really appreciate it.

Magic Torch

lol ok if you put the disk in and reboot the machine it will fire up and launch the recovery program, this will re-install windows - well it will ask if you want to repair or re-install. It should also ask you to re-format the Hard drive, this will completly remove the whole thing and re-install it.

The external hard drive is for after when its fixed and this will make sure if it happens again you dont lose your work/pictures/music.

J

Kel

ah ok im with you now, i swear i should be blond some days, lol. I will give it a go when i get home and report back 2mora, lol. I have norton ghost which creates back up files i believe so i can use that once i have it sorted. Thanks again mate!

Magic Torch

yeah it is a great product, that will work well to stop it doing this again.

Good luck !

J

Ralphy

http://www.bleepingcomputer.com/

These guys cleaned my computer up good and proper. I had problems for ages which I thought i'd never be able to solve until finding the above site.

Kel

Thanks for that Ralphy but i have managed to fix it last night. Jamie thanks very much mate it took me about an hour an a half to do, blasted curry's for not having a restore disk with the laptop only for the kind chap to nicely inform me that its already built into the computer, lmao

Everything working as it should be now and my laptop now has more protection than a sexual health clinic, lol.

Cheers again mate!

Magic Torch

Cool, now that you are sorted, i'd invest in one of these:

http://www.misco.co.uk/applications/...596&CatId=2267

It will make sure that you back up all of your music, pics and documents if it ever happens again - when you have loads of stuff on it...

This one is sooo easy to use you wont even know its there and it will auto backup everything in 'My Documents' or any other folder you choose. You can also use that Ghost program you have and save the files it creates to the external drive. This will make sure you never lose your stuff!

J

Kel

Thanks for the advice Ryan i have now installed the parental control feature of norton after discovering it was actually the mr who downloaded the virus from a suspect site, lol.

I have a router mate im using BT atm and have taken jamies advice and back up daily incase of future problems. Thanks again